An AI support agent that resolves 7 of 10 tickets — and sells
A scaling audio brand drowning in WhatsApp and email support. We deployed a trained support agent with order-system access, human escalation and weekly quality evals.
71%
tickets auto-resolved
9 sec
median first response
-64%
support cost per order
+11%
revenue from post-resolution offers
The Challenge
Support volume scaling faster than revenue: 6-hour first-response times, warranty workflows handled manually, and zero post-resolution revenue capture.
The System
Commerce-aware support agent across WhatsApp and email with live order/warranty system access; guardrailed escalation to humans; automated NPS capture; cross-sell prompts on resolved tickets; weekly eval suite on resolution quality.
Want results like these?
Every engagement starts the same way — a zero-state audit of your numbers and an honest read on what the system would change.
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